Privacy Policy - Luxe Finds

Last updated: 29/11/2025

Welcome to Luxe Finds (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services.

Luxe Finds operates as an e-commerce platform specialising in pre-loved and vintage luxury designer handbags and fashion accessories.
This Privacy Policy has been written in accordance with the EU General Data Protection Regulation (GDPR) and relevant Irish data protection laws.

If you have any questions, please contact us at:
📧 luxe.finds.ireland@gmail.com

1. Who We Are (Data Controller)

Luxe Finds is the Data Controller responsible for your personal data.
This means we determine how and why your information is used when interacting with our services.

Business Name: Luxe Finds
Data Controller: Luxe Finds
Contact Email: luxe.finds.ireland@gmail.com

2. Personal Data We Collect

We collect personal information in order to provide a seamless, secure shopping experience.
We may collect the following types of data:

2.1 Information You Provide Directly

When placing an order:

  • Full name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

  • Payment information (processed securely via third-party payment processors — see Section 7)

When creating an account:

  • Username

  • Password

  • Email address

  • Contact preferences

When contacting customer support:

  • Name

  • Email address

  • Order details

  • Any additional information you choose to provide

When subscribing to newsletters:

  • Email address

  • Marketing consent status

2.2 Information We Automatically Collect

When you browse or interact with our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Cookie identifiers

  • Pages viewed

  • Time spent on the site

  • Referring website or link

This information helps us improve site performance, user experience, and security.

2.3 Information from Third Parties

We may receive information from:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery partners (e.g., An Post, DPD, DHL)

  • Analytics providers (e.g., Google Analytics)

  • Fraud prevention services

We only receive information necessary for order fulfilment, security, and analytics.

3. How We Use Your Personal Data

We use your information for the following purposes:

3.1 To process and deliver your order

  • Verifying payment

  • Providing order updates

  • Packing and shipping items

  • Managing returns and refunds

3.2 To run and improve our website

  • Personalising product recommendations

  • Enhancing customer experience

  • Monitoring website performance and security

3.3 To communicate with you

  • Responding to queries

  • Sending order confirmations and shipping updates

  • Notifying you about account activity

3.4 For marketing (with your consent)

  • Newsletters

  • Promotions

  • Exclusive offers

  • New product launches

3.5 For fraud prevention and security

  • Verifying identity

  • Monitoring suspicious activity

  • Enforcing terms and conditions

We only use your personal data when legally permitted.

4. Legal Bases for Processing (GDPR)

We process your personal data on the following grounds:

  • Contractual necessity: To fulfil your order or manage your account.

  • Legitimate interests: To run our business, prevent fraud, improve user experience.

  • Legal obligation: Tax, accounting, and consumer protection laws.

  • Consent: For newsletters, cookies, and targeted marketing.

You may withdraw consent at any time.

5. Cookies & Tracking Technologies

Luxe Finds uses cookies to enhance site functionality and personalise your experience.

Cookies may be used for:

  • Website functionality

  • Shopping cart and checkout

  • Analytics (e.g., Google Analytics)

  • Marketing (e.g., Facebook Pixel)

  • Security

You can manage cookie preferences through your browser or via our on-site cookie banner.

A detailed Cookie Policy may be provided separately.

6. Sharing Your Personal Data

We do not sell or rent your personal data.

However, we may share your information with trusted third parties when necessary:

6.1 Payment processors

  • Stripe

  • PayPal

  • Apple Pay / Google Pay

(We do not store your full payment card details on our servers.)

6.2 Delivery & logistics partners

  • An Post

  • DHL

  • DPD

  • UPS

6.3 Service providers

  • Website hosting provider

  • Email marketing platform (e.g., Mailchimp, Klaviyo)

  • Customer support software

  • Analytics tools

  • Identity and fraud prevention services

6.4 Legal compliance

We may disclose information if required to comply with:

  • Tax authorities

  • Court orders

  • Law enforcement

7. Payment Security

All payments are encrypted and processed securely through PCI-DSS compliant third-party providers.
Luxe Finds never stores full debit/credit card numbers on our own servers.

8. International Data Transfers

Your data may be transferred outside the EEA when using third-party tools (e.g., email marketing or cloud hosting).
In such cases, we ensure protection through:

  • Standard Contractual Clauses (SCCs)

  • GDPR-compliant safeguards

  • EU-approved adequacy decisions

We only work with reputable providers who meet high security standards.

9. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy.

Typical retention periods:

  • Order records: 6 years (legal requirement)

  • Customer accounts: Until account deletion

  • Marketing data: Until you unsubscribe

  • Analytics data: 26–38 months (depending on provider settings)

You may request deletion of your data at any time (see Section 12).

10. Your Rights (GDPR)

As an EU/EEA resident, you have the following rights:

Right to access

Obtain a copy of the personal data we hold about you.

Right to rectification

Request correction of inaccurate data.

Right to erasure (“right to be forgotten”)

Request deletion of your data, except where legally required.

Right to restrict processing

Limit how your data is used.

Right to data portability

Receive your data in a machine-readable format.

Right to object

Opt out of direct marketing or data processing based on legitimate interests.

Right to withdraw consent

Applies to newsletter/cookie consent.

To exercise your rights, email: luxe.finds.ireland@gmail.com

11. Children’s Privacy

Luxe Finds does not knowingly collect or process personal data from individuals under the age of 16.
If we become aware of such data, we will delete it promptly.

12. Data Security

We take security seriously and use appropriate technical and organisational measures to protect your information, including:

  • SSL encryption

  • Secure servers

  • Firewalls and malware protection

  • Access controls

  • Staff training

  • Data minimisation practices

While no system is 100% secure, we work to ensure industry-standard protection.

13. Links to Third-Party Sites

Our website may contain links to external websites (e.g., social media, payment gateways).
We are not responsible for their privacy practices.
We encourage you to review their policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Technology

  • Legal requirements

  • Business operations

Updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

To ask questions about this Privacy Policy or to exercise your GDPR rights, please contact:

📧 luxe.finds.ireland@gmail.com